Embroidery & Personalisation

Handle retail concessions management with confidence, not complexity

FM Retail streamlines embroidery and personalisation by managing blank garments, production and finished products within one integrated process.

Whether you’re producing in batches or on demand, FM Retail keeps everything aligned and visible.

Built for controlled, scalable production

We separate ‘blank’ products from finished embroidered items, while keeping them fully linked. Each embroidered product has its own identity, giving you clear visibility across stock, production and sales.

A dedicated production stock location allows blank items to move through embroidery without disrupting your main warehouse operations.

A connected embroidery workflow

Embroidery can be triggered manually for seasonal or batch production, or automatically from a sales order or stock replenishment request. The process then flows seamlessly:

•    Blank products are moved to the production location
•    Stock is updated in real time
•    Embroidery is completed
•    Finished products return to the main warehouse
•    Items are ready for sale

Accurate stock at every stage

Blank, in-production and finished items are all tracked independently but remain connected. This ensures accurate stock levels, clear production visibility and better planning without manual intervention.

Sell blank or embroidered with ease

FM Retail supports the sale of both blank and embroidered products across all channels, including ecommerce.

Orders flow through the standard sales process, generating picks, delivery notes and invoices. Where required, embroidery is triggered automatically as part of fulfilment.

Courier integrations allow tracking details to be sent back to the webstore, keeping customers informed throughout.

Configured to your business

Our system includes flexible configuration options, allowing the embroidery process to adapt to your operation, whether you run batch production or on-demand personalisation.