At the outset of the project a Fashion Master Consultant will visit the client to define the optimal configuration for use of the system within that particular business.
At this stage any key areas of business procedures that may require special attention during the system implementation process are identified.
The Consultant will remain involved with the project throughout the implementation stages and afterwards will be a key point of contact for discussion and planning of process changes and the implementation of new features.
A high quality installation service is essential for the successful operation of any EPOS system. Fashion Master has a dedicated in-house team that will manage all aspects of hardware and software installation.
Whether the system is being installed on existing or new infrastructure, local or cloud based servers, the same attention to detail is applied.
Interface to 3rd party systems and services will also be co-ordinated by the installation team to ensure a smooth transition.
Fashion Master provides Heldesk support services 7 days a week.
Whether your problem is of a serious nature or merely a request for advice, our experienced team of support personnel will respond accordingly.
Our automated Helpdesk call logging system will send you an email confirming the details of your support call when logged.
Once the call is closed you will be sent a confirmation email which details all actions involved in the rectification of the problem and all personnel involved.
Fashion Master offers a full bespoke software development service.
Additional features can be incorporated in to the Head Office and POS applications and enabled or disabled via software switches. This ensures that existing users are not inconvenienced by the addition of new features that they do not require.
Bespoke Development is also provided for entire modules that interface with Fashion Master and other 3rd party applications.